Frequently Asked Questions

NativeSwap is a cross-chain DEX that allows users to swap assets directly between different blockchains without wrapping or using intermediary tokens. NativeSwap provides a cost effective, secure, and efficient way to trade digital assets across major blockchain networks.

NativeSwap currently operates using Thorchain and Mayachain protocols for cross-chain functionality. When you initiate a swap, you send your assets to a secure vault managed by these protocols. Assets are then exchanged directly for the native assets on the destination chain and sent to your address, all without the need for wrapped tokens or centralized bridges. This ensures a seamless, decentralized trading experience with complete control over your assets.

No, NativeSwap doesn't require you to create an account. You simply connect your cryptocurrency wallet to access our platform. This enhances security as we don't store your personal information or private keys.

NativeSwap currently supports trading across the following blockchain networks: Bitcoin, Ethereum, Binance Smart Chain, Dogecoin, Litecoin, Bitcoin Cash, Dash, Thorchain, Mayachain, Base, Avalanche and Arbitrum. We're continuously working to expand our supported networks based on user demand and technical feasibility. For the most up-to-date list of supported chains, please visit our platform or follow our social media channels for announcements.

NativeSwap charges a dynamic fee ranging from 10-15 basis points for each swap. For swaps less than $100, there is no fee. In addition to our service fee, you'll also need to pay the standard network transaction fees (gas fees) on the source chains. Larger swaps are charged at a reduced rate. The exact fee varies depending on the blockchains involved, pool's liquidity, and you'll always see the exact fee before confirming your transaction, ensuring full transparency. This fee is used to maintain the platform, develop new features. Our fee model is one of the lowest in cross-chain ecosystem.

Transaction times on NativeSwap vary depending on the blockchains involved, user's selected protocol, pools depth, etc. You'll be shown an estimated time based on the chains and the size of the swap. Generally, larger swaps take more time to complete due to the additional confirmations required.

There is no fixed minimum or maximum swap amount set by us. However, the effective limits depend on factors like the asset you're swapping, the protocol being used (ThorChain, MayaChain, etc.), and the depth of the liquidity pool at the time of the swap. While you can technically swap any amount, larger trades may experience higher slippage, especially if the pool doesn't have enough depth to support them. Always review the estimated output and slippage before confirming a large swap to avoid unexpected results.

If your transaction fails, the behavior depends on the stage of failure. If the transaction fails before leaving the source chain (due to reasons like insufficient gas, slippage tolerance exceeded, etc.), your tokens remain in your wallet, though you may lose the gas fee spent on the failed transaction. If the failure occurs during the swap process, the transaction will be reverted and your tokens will be returned to your wallet. In rare cases where a manual intervention is needed, our support team will assist you in recovering your funds. We recommend reaching out to our support through Discord or email if you experience any transaction issues.

NativeSwap leverages the decentralized liquidity of ThorChain and MayaChain to ensure optimal cross-chain swaps. Our smart routing taps into both networks in real time, analyzing pool depths, fees, and slippage across all supported chains. It calculates the most efficient path for your swap—whether through ThorChain, MayaChain—to deliver the best outcome based on price, speed, and reliability.

Once a swap transaction is submitted to the blockchain, it generally cannot be cancelled due to the immutable nature of blockchain transactions. However, there are some exceptions: If your transaction is pending and hasn't been confirmed yet, you may be able to submit a new transaction with the same nonce but higher fee to effectively cancel the original transaction (this is known as 'replacing' a transaction). We recommend carefully reviewing all transaction details before confirmation to avoid the need for cancellation.

Yes, security is a key focus of NativeSwap. With NativeSwap, you retain full control of your assets throughout the process. We rely on wallet-based signing for transactions, ensuring that only you can authorize swaps.

If you encounter any issues while using NativeSwap, we offer several support channels: (1) Join our Discord community where our support team and community members can assist with common issues; (2) Contact our support team via email at [email protected] for personalized assistance. When reporting an issue, please include details such as transaction hashes, wallet addresses involved, and screenshots of any error messages to help us resolve your case more efficiently.