1. Introduction
At NativeSwap, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
2.1 Personal Data
Personal Data refers to information that identifies you or could reasonably be used to identify you. The Personal Data we collect may include:
- Blockchain wallet addresses
- Email address (if provided)
- IP address
- Device information
- Browser type and version
- Operating system
2.2 Transaction Data
When you use our Services to trade digital assets, we collect information about your transactions, including:
- Transaction hashes
- Wallet addresses involved in the transaction
- Digital assets traded
- Transaction amounts
- Transaction timestamps
2.3 Usage Data
We collect information about how you interact with our Services, including:
- Pages or screens you view
- Links you click
- Features you use
- Time spent on the Services
- Referring website or source
2.4 Communication Data
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
3. How We Collect Information
We collect information through various methods, including:
3.1 Direct Interactions
Information you provide when you:
- Connect your wallet to our Services
- Complete forms on our website
- Contact our support team
- Participate in surveys or promotions
3.2 Automated Technologies
As you interact with our Services, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns. See our Cookie Policy for more information.
3.3 Third Parties
We may receive information about you from third parties, including:
- Analytics providers
- Blockchain data providers
- Business partners
4. How We Use Your Information
We use the information we collect for various purposes, including:
4.1 Providing and Improving the Services
- Facilitating digital asset transactions
- Processing and delivering orders
- Managing your account and preferences
- Developing new products and services
- Enhancing the user experience
4.2 Security and Compliance
- Protecting against fraud and unauthorized transactions
- Verifying your identity
- Complying with legal obligations
- Enforcing our terms and policies
4.3 Communication and Marketing
- Responding to your inquiries and support requests
- Sending service-related notifications
- Providing updates about our Services
- Marketing our products and services (with your consent where required)
4.4 Analytics and Research
- Analyzing usage patterns and trends
- Conducting market research and surveys
- Measuring the effectiveness of our Services
- Improving our understanding of user needs and preferences
5. How We Share Your Information
We may share your information with the following categories of recipients:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Customer support services
5.2 Business Partners
We may share your information with business partners who offer products or services jointly with us or who provide services that complement our Services.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5.5 With Your Consent
We may share your information with other third parties with your consent or at your direction.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
We take the following steps to protect your information:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Monitoring for suspicious activities
- Employee training on data protection
7. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Our legal obligations
- Applicable statutes of limitations
- Ongoing or potential legal disputes
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
8.1 Access and Portability
You may request access to the personal information we hold about you and, in some cases, receive it in a structured, commonly used, and machine-readable format.
8.2 Correction
You may request that we correct inaccurate or incomplete personal information about you.
8.3 Deletion
You may request that we delete your personal information in certain circumstances.
8.4 Restriction and Objection
You may request that we restrict the processing of your personal information or object to our processing of your personal information.
8.5 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
8.6 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
9. International Data Transfers
We may transfer your information to countries other than the one in which you reside. When we do so, we will ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.
10. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
13. Additional Information for Specific Jurisdictions
13.1 European Economic Area (EEA), United Kingdom, and Switzerland
If you are located in the EEA, United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws, including:
- The right to access, correct, update, or request deletion of your personal information
- The right to object to processing of your personal information
- The right to ask us to restrict processing of your personal information
- The right to request portability of your personal information
- The right to opt-out of marketing communications
- The right to lodge a complaint with a data protection authority
13.2 California Residents
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect about you
- The right to know whether your personal information is sold or disclosed and to whom
- The right to say no to the sale of your personal information
- The right to access your personal information
- The right to request deletion of your personal information
- The right to non-discrimination for exercising your CCPA rights
To exercise your rights under the CCPA/CPRA, please contact us at